East Hampton Parks & Recreation
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Refund and Cancellation Policy


It is the responsibility of the person registering for a program to abide by the policy rules and regulations if a reimbursement is needed. If you are unable to attend a program you have registered for, please contact us.
  • You must contact us 7 days before a program starts to receive a 100% refund. 
  • Cancellations inside of 7 days will receive a 50% refund or be issued a full account credit for another activity.
  • After the program starts, no refunds will be issued.
  • Our ability to refund money for trip cancellations depends on our contractual agreement with the travel companies. All event ticket sales are final.  No refunds will be issued. 
If a refund is granted the department will process the refund according to how the registrant paid at the time of registration.
  • All credit card purchases made within 60 days will be refunded back to the credit card used to register for the program, please allow for 2-3 business days for processing. Transactions outside of 60 days will be issued a check.
  • Purchases made via check or cash will be refunded by check and will be mailed to the residence on file unless otherwise noted from the person requesting the refund. Please allow for up to 14 business days to receive the check refund.